Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Harper Lane Melbourne website and the purchase of products through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

Article 1 – Definitions

For the purposes of these Terms:

Consumer: A person who purchases or intends to purchase products from Harper Lane Melbourne for personal use.

Customer: The person placing an order through our website.

Products: The goods offered for sale through the Harper Lane Melbourne website.

Order: A request submitted by a customer to purchase one or more products through our website.

Website: The Harper Lane Melbourne online store and any associated pages or services operated by us.

Harper Lane Melbourne, we, us, or our: Refers to Lsbs Commerce LLC, the company operating the Harper Lane Melbourne store.

Article 2 – Identity of the Business

Harper Lane Melbourne is operated by Lsbs Commerce LLC, a company registered in the United States.

Company Name: Lsbs Commerce LLC
Company Registration Number: 2025-001809097
Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Trading Name: Harper Lane Melbourne
Email: info@harperlanemelbourne.com
Phone: +1 332 777 4246

Article 3 – Application

These Terms apply to all products offered by Harper Lane Melbourne and to all orders placed through our website.

By placing an order, you confirm that you have read and accepted these Terms.

We reserve the right to update these Terms from time to time. The version published on our website at the time an order is placed will generally apply to that order, subject to any rights that cannot legally be excluded or modified.

Article 4 – Products and Offers

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

However, minor variations in colour, appearance, packaging, or presentation may occur.

Prices are displayed in Australian Dollars (AUD) unless otherwise stated.

We reserve the right to correct genuine errors in product descriptions, pricing, availability, or other information. If an order has been placed based on an obvious pricing or information error, we may contact you to discuss the error or, where permitted by law, cancel the affected order and provide a refund.

Article 5 – Placing an Order

An order is placed when you complete the checkout process and submit your payment.

After placing an order, you will receive an order confirmation by email.

The order confirmation confirms that we have received your order. We reserve the right to decline or cancel an order where necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or other legitimate operational reasons.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.

Article 6 – Pricing and Payment

All prices displayed on our website are in Australian Dollars (AUD).

Available payment methods are displayed during checkout.

You are responsible for providing accurate billing and shipping information when placing an order.

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Article 7 – Returns and Change of Mind

We offer a 30-day return period for eligible products, subject to the conditions set out in our Returns and Refunds Policy.

If you change your mind about a purchase, you may be eligible to return the product within the applicable return period.

Returned products should be unused, in their original condition, and include the original packaging where reasonably possible.

Return shipping costs for a change-of-mind return may be the responsibility of the customer unless otherwise stated in our Returns and Refunds Policy or required by applicable law.

Nothing in this section limits or excludes your rights under the Australian Consumer Law.

Article 8 – Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

Where applicable, you may be entitled to a repair, replacement, refund, or other remedy if a product does not meet the consumer guarantees provided under Australian law.

These consumer guarantees may apply regardless of any voluntary return or warranty policy offered by us.

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot lawfully be excluded, restricted, or modified under applicable Australian law.

Article 9 – Customs, Duties and Taxes

Orders shipped to Australia may be subject to applicable taxes, duties, customs requirements, or other charges depending on the order and applicable Australian laws.

Where any applicable customs, duties, taxes, or other charges are not included in the price paid at checkout, the customer may be responsible for such charges.

Customers are responsible for providing accurate information required for delivery and customs processing.

We will provide reasonable shipping documentation where required for international delivery.

However, customs authorities and carriers may require additional information or impose requirements outside of our control.

Article 10 – Delivery

Orders are generally processed within 1–2 business days, Monday to Friday.

Once an order has been dispatched, delivery to Australia usually takes approximately 5–10 business days, Monday to Friday.

Accordingly, the typical overall delivery timeframe is approximately 5–10 business days, although actual delivery times may vary depending on the destination, carrier, customs processing, public holidays, weather, or other circumstances outside our reasonable control.

We will provide tracking information where tracking is available for the selected shipping service.

Delivery estimates are not guaranteed delivery dates.

If an order experiences an unexpected delay, we will make reasonable efforts to assist with tracking and resolving the issue.

Article 11 – Incorrect or Damaged Orders

If you receive an incorrect, damaged, or defective product, please contact us as soon as reasonably possible at info@harperlanemelbourne.com.

Please include your order number and, where appropriate, photographs or other information that may help us investigate the issue.

We will assess the matter and provide an appropriate solution in accordance with applicable law and our Returns and Refunds Policy.

Article 12 – Complaints

If you have a question, concern, or complaint regarding an order or our services, please contact us:

Email: info@harperlanemelbourne.com
Phone: +1 332 777 4246

We aim to respond to customer enquiries as soon as reasonably possible and work with customers to resolve complaints fairly.

Article 13 – Website Use

You agree not to use our website for unlawful purposes or in a manner that could damage, disable, overburden, or interfere with the operation or security of the website.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, website, or services.

Article 14 – Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, shipping providers, or other services.

We are not responsible for the content, availability, security, or practices of third-party websites or services that are outside our control.

Article 15 – Limitation of Liability

To the extent permitted by law, we are not responsible for losses arising from circumstances beyond our reasonable control, including carrier delays, customs delays, natural disasters, public holidays, technical failures, or other events outside our reasonable control.

Nothing in these Terms excludes, restricts, or modifies any liability or consumer right that cannot legally be excluded, restricted, or modified under applicable law, including the Australian Consumer Law.

Article 16 – Governing Law and Disputes

These Terms are intended to be interpreted in accordance with applicable laws.

For customers in Australia, nothing in these Terms is intended to deprive consumers of any rights or protections they are entitled to under applicable Australian law, including the Australian Consumer Law.

Where a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter directly and amicably.

Article 17 – Contact

If you have any questions regarding these Terms and Conditions, please contact us:

Harper Lane Melbourne
Operated by: Lsbs Commerce LLC
Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: info@harperlanemelbourne.com
Phone: +1 332 777 4246

Customer Service Hours:
Monday to Friday: 5:00 pm – 4:00 am (AEST)
Saturday: 5:00 pm – 2:00 am (AEST)