General terms and conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Withdrawal period: the period during which the consumer can exercise their right of withdrawal. Consumer: a natural person not acting in the course of a professional or commercial activity and concluding a distance contract with the trader. Contract for successive performance: a distance contract relating to a series of products or services where the obligations extend over a period of time. Right of withdrawal: the consumer's right to withdraw from the distance contract within the withdrawal period. Trader: a natural or legal person offering products or services to consumers at a distance. Distance contract: a contract concluded between the trader and the consumer using distance communication techniques. CESOP: Central Electronic Payment Information System, established by the EU to monitor payment service providers.

Article 2 – Identity of the Entrepreneur

Company name: LvanBeek
Chamber of Commerce (KvK): 87304929
VAT number: NL004391248B36
Address: Monseigneur Schaepmanlaan 9, 5103BB Dongen, Netherlands (no viewing or sales area)
Trading name: Harper Lane Melbourne
Email: info@Harperlanemelbourne.com
Phone: +31 6 44683777

Article 3 – Scope of Application

These general terms and conditions apply to all offers from the entrepreneur and to all distance contracts concluded. Before the conclusion of the contract, they are made available to the consumer on a durable medium or in any other way.

Article 4 – The Offer

Offers are non-binding. The contractor reserves the right to modify their offers. The offer clearly specifies the total cost, including delivery charges, customs duties, and any additional charges levied by the postal or transport service.

Article 5 – Conclusion of the Contract

The contract is concluded as soon as the consumer accepts the offer and fulfills the conditions stated therein. The entrepreneur immediately confirms acceptance electronically.

Article 6 – Right of Withdrawal

The consumer has 30 days from receipt of the product to exercise their right of withdrawal without having to provide a reason. Return shipping costs are the responsibility of the consumer when exercising their right of withdrawal.

Article 7 – Refund in Case of Withdrawal

The entrepreneur will reimburse payments within 14 days of the withdrawal, provided that the product is returned in perfect condition and in its original packaging.

Article 8 – Customs, Import Duties and VAT

All goods offered and sold on this website are shipped under the "Delivered Duty Unpaid" (DDU) delivery term, as defined by Incoterms 2000. The customer alone bears all costs and obligations related to the importation of the goods into the country of destination. These obligations include, but are not limited to: payment of import duties, value-added tax (VAT) or goods and services tax (GST), and any other taxes applicable at the point of entry; customs clearance fees, including brokerage, inspection, or handling fees imposed by customs authorities, postal services, or carriers; and compliance with local laws, product regulations, restrictions, and certifications required in the country of delivery.

The seller ("the contractor") does not act as the importer of title for any order; legal ownership and responsibility for the goods are transferred to the customer upon shipment. The contractor accepts no liability for any delay, seizure, refusal, or fine resulting from the customer's non-compliance with applicable import laws or non-payment of required fees.

The contractor provides the necessary commercial documentation for international shipment (pro forma or commercial invoice, product description, declared value) but does not guarantee that this documentation or the goods meet the specific technical or regulatory requirements of the destination country; it is the customer's responsibility to verify whether import is permitted, restricted, or subject to special permits or licenses.

The customer agrees to indemnify and hold the contractor harmless from any financial consequences, claims, penalties, or fees imposed by customs authorities or third parties in the event of non-compliance with applicable import regulations. Customers are strongly advised to contact their local customs authority or consult import guidelines before placing an order to avoid any unforeseen fees, delays, or refusals at the border.

Article 9 – Compliance with CESOP

From 2024, payment service providers will record transaction data in the CESOP system, in accordance with European regulations. The entrepreneur complies with these obligations, which may affect the monitoring and reporting of payments.

Article 10 – Conformity and Warranty

The contractor guarantees that the products conform to the contract and legal requirements. Claims for defects must be reported in writing within 14 days of their discovery. Products must be returned in their original packaging and condition.

Article 11 – Delivery

Orders are delivered within 30 days, unless otherwise agreed. In case of delay, the seller will inform the customer within 14 days of the order date. Orders are shipped with the customer as the recipient, and the customer is responsible for all import-related procedures. The seller strives to comply with international shipping regulations but is not responsible for delays or incidents during customs clearance. Failure by the customer to comply with their import obligations does not constitute grounds for cancellation or refund.

Article 12 – Handling of Complaints

Claims must be submitted in writing within 7 days of discovering the problem. The contractor will respond within 14 days. If the delay is longer, an estimated timeframe will be provided.

Article 13 – Disputes

These terms and conditions are governed by Dutch law. Disputes are preferably settled amicably. If necessary, they are submitted to the competent courts of the Netherlands.