Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Harper Lane Melbourne, and reachable via info@harperlanemelbourne.com.

By placing an order on our website, you agree to the terms outlined below.

1. Applicability

By completing a purchase, the customer acknowledges and accepts these Terms & Conditions.
Harper Lane Melbourne reserves the right to update or modify these terms at any time. Changes will apply immediately upon publication on our website.

2. Product Information

We make every effort to ensure that all products are described accurately and that product information is kept up to date.
However, minor errors, inaccuracies, or typographical mistakes may occur.
Colors may vary slightly due to screen settings or lighting conditions.

Harper Lane Melbourne cannot guarantee that all product details are flawless at all times.

3. Ordering & Payments

  • Orders will only be processed once full payment has been received.

  • Available payment methods may vary by country or region.

  • It is the customer’s responsibility to check which payment options are available in their location.

  • Orders placed with incomplete or incorrect information may experience delays.

We reserve the right to cancel or refuse any order in cases of suspected fraud or misuse.

4. Processing & Shipping

  • Processing time: 1–3 business days

  • Shipping time: 3–7 business days (varies by destination)

  • All items are shipped directly from our supplier in China

We are not responsible for delays caused by customs, local postal services, or unforeseen events such as strikes or natural disruptions.

5. Returns & Cancellations

Please refer to our dedicated Return Policy for all return requirements and procedures.
By ordering with us, you agree to the terms outlined in that policy.

Orders may only be cancelled if they have not yet been processed. Once processing has begun, cancellations are no longer possible.

6. Liability

Harper Lane Melbourne is not liable for:

  • Lost or stolen packages if tracking information confirms delivery to the address provided by the customer

  • Delays caused by shipping carriers or customs

  • Errors resulting from incorrect address details entered by the customer

Customers are responsible for submitting correct information during checkout.

7. Intellectual Property

All content found on our website—including text, images, graphics, designs, and logos—is the exclusive property of Harper Lane Melbourne.
This content may not be copied, reproduced, distributed, or used without our express written permission.

Unauthorized use may result in legal action.

8. Complaints & Customer Support

Customers may submit complaints or inquiries by contacting us at:
info@harperlanemelbourne.com

We aim to respond within 5 business days.
We are committed to resolving any issues in a fair and professional manner.

9. Governing Law

These Terms & Conditions are governed by Australian law.
Any disputes that arise will be resolved in accordance with Australian legal procedures.