Return Policy

At Harper Lane Melbourne, we aim to ensure every customer is satisfied with their purchase. However, if you wish to return an item, this policy explains exactly how our return process works.

1. Return Conditions

To qualify for a return, the following conditions must be met:

  • You may only request a return after receiving the item physically.

  • All return shipping costs are the responsibility of the customer, including international shipping fees.

  • Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels attached.

  • Trying on an item is allowed, but wearing it is not.

  • Ordering multiple sizes with the intention of returning part of the order is not permitted.

These conditions help us keep our prices fair and our logistics efficient.

2. Return Procedure

Follow these steps to request a return:

  1. Contact us via info@harperlanemelbourne.com within 14 days of receiving your item.

  2. You will receive the return address of our supplier in China.

  3. Ship the item back at your own expense, including any applicable customs fees or postage fees.

  4. We strongly recommend using a tracked shipping method to avoid delivery issues.

Please note: Returns sent without prior approval may be refused.

3. Refunds

Once the returned item is received at our supplier’s warehouse and inspected:

  • We will issue a refund of the purchase amount within 14 days.

  • Refunds are processed through the original payment method used at checkout.

Items that arrive damaged, worn, or not in original condition may not qualify for a refund.

4. Liability

Please keep the following in mind:

  • We are not responsible for lost packages when the tracking information shows the item was delivered to the address provided by the customer.

  • If an incorrect address was entered during checkout, the responsibility lies with the customer.

  • Address corrections must be reported within 24 hours after placing the order.

5. Contact Us

For any questions regarding returns, feel free to contact us at:
info@harperlanemelbourne.com

We’re here to help and will respond as soon as possible.