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FAQs
Once your order has been dispatched, delivery usually takes 5 to 10 business days (Monday to Friday). Including our processing time of 1 to 2 business days, the total delivery time is typically around 6 to 12 business days from the moment you place your order.
No. We offer free shipping on all orders within Australia, with no minimum spend required.
All orders within Australia are shipped via Australia Post.
Yes. We accept returns for both defective and non-defective products, and we also allow exchanges. Items can be returned within 30 days of delivery. Return labels are not provided automatically, and return shipping costs are the customer's responsibility unless otherwise approved by our support team. Please see our Refund Policy for full details.
To request a refund, contact us at info@harperlanemelbourne.com. Once we receive and inspect your returned item, refunds are issued to your original payment method within 14 days. We do not charge restocking fees. See our Refund Policy for full details.
We currently ship orders within Australia and New Zealand only.
All orders are processed within 1 to 2 business days (Monday to Saturday, excluding Sunday) after payment is confirmed.
You can cancel your order as long as it has not yet been dispatched. Since orders placed before 3:00 PM (AEST) are processed the same business day, please contact us as soon as possible at info@harperlanemelbourne.com if you wish to cancel.

