How long does shipping take and what's the total delivery time?

Orders are usually processed within 1–2 business days , Monday to Friday. Once your order has been dispatched, delivery typically takes 5–10 business days , Monday to Friday. Delivery times can vary depending on your location, carrier delays, public holidays, or other circumstances outside our control. You’ll receive a shipping confirmation email with tracking information once your order has been dispatched.

Do you charge for shipping?

No. We offer free shipping on all orders within Australia, with no minimum spend required.

Which shipping carrier do you use?

All orders within Australia are shipped via Australia Post.

Can I return or exchange an item?

Yes. We accept returns for both defective and non-defective products, and we also allow exchanges. Items can be returned within 30 days of delivery. Return labels are not provided automatically, and return shipping costs are the customer's responsibility unless otherwise approved by our support team. Please see our Refund Policy for full details.

How do I get a refund and how long does it take?

To request a refund, contact us at info@harperlanemelbourne.com. Once we receive and inspect your returned item, refunds are issued to your original payment method within 14 days. We do not charge restocking fees. See our Refund Policy for full details.

We currently ship orders within Australia only.

How long does it take to process my order?

All orders are processed within 1 to 2 business days (Monday to Saturday, excluding Sunday) after payment is confirmed.

Until when can I cancel my order?

You can cancel your order as long as it has not yet been dispatched. Since orders placed before 3:00 PM (AEST) are processed the same business day, please contact us as soon as possible at info@harperlanemelbourne.com if you wish to cancel.