Refund Policy

Return and Refund Policy of Harper Lane Melbourne

At Harper Lane Melbourne, we aim to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully created to ensure maximum customer satisfaction under specific conditions. Please read the following guidelines regarding returns and refunds.

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.

Customers are responsible for the shipping costs of returns. Harper Lane Melbourne does not reimburse return shipping fees and is not liable for any costs incurred during the return process. Please refer to our Terms and Conditions for full details.

Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to qualify for a return.

Sale items cannot be exchanged, even in the case of incorrect sizing. Make sure to choose the correct size before completing your purchase.

We offer a full guarantee on defective items. If a product shows manufacturing faults, it may be returned for a full refund or replacement, depending on your preference.

To start a return, send an email to info@harperlanemelbourne.com. Once your return request has been approved, you will receive detailed instructions to complete the process.

Returns without a completed return form cannot be processed. Make sure to include this form with your return to ensure proper handling of your request.

Harper Lane Melbourne is committed to ensuring customer satisfaction. By following our return and refund policy, we can process all returns efficiently and fairly. For questions or comments, please contact our customer service at info@harperlanemelbourne.com.