Refund Policy

At Harper Lane Melbourne, we want you to be happy with your purchase. If you need to return an item or request a refund, please review the policy below.

1. Change-of-Mind Returns

We accept change-of-mind returns within 30 days of delivery.

To be eligible for a change-of-mind return, the item should:

• Be unworn, unused, and unwashed

• Be in its original condition

• Include the original packaging where reasonably possible

• Not show signs of damage, use, or alteration

Change-of-mind returns are subject to these conditions. Return shipping costs are generally the customer's responsibility, unless otherwise agreed by our customer service team.

There are no restocking fees.

2. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or you receive an incorrect item, please contact us as soon as possible at info@harperlanemelbourne.com.

Please include your order number and, where appropriate, photos or other information showing the issue.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law (ACL).

Depending on the circumstances, your rights may include a repair, replacement, refund, cancellation, or compensation for reasonably foreseeable loss or damage.

Your consumer guarantees under the ACL are not limited by our 30-day change-of-mind return period.

You do not need to have the original packaging to exercise your rights in relation to a faulty product.

3. Refunds

Once an eligible returned item has been received and assessed, we generally process refunds within 14 days.

Approved refunds will normally be issued to the original payment method used to place the order.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

4. Exchanges

We accept exchanges for eligible items, subject to availability.

If the requested replacement item is unavailable, we may offer an alternative solution, including a refund where appropriate.

For faulty, damaged, or incorrect items, any available remedy will be handled in accordance with your rights under the ACL.

5. How to Request a Return or Refund

Before sending an item back, please contact our customer service team:

Email: info@harperlanemelbourne.com
Phone: +1 332 777 4246

Please provide:

• Your order number

• The reason for your return

• Photos or other relevant information where applicable

Our team will provide you with the relevant return instructions.

Please do not send items back without contacting us first, as this may delay the processing of your return.

6. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel your order before it has been processed or dispatched. Once an order has been processed or dispatched, we may no longer be able to cancel it.

This does not affect any cancellation or other rights you may have under the Australian Consumer Law.

7. Australian Consumer Law

Nothing in this Refund Policy is intended to exclude, restrict, or modify any rights, remedies, guarantees, or consumer protections that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law or other applicable laws.

If a product does not meet the consumer guarantees required by law, you may be entitled to a remedy regardless of our voluntary change-of-mind return policy.

8. Contact Us

If you have any questions about returns or refunds, please contact us:

Company Name: Lsbs Commerce LLC
Company Registration Number: 2025-001809097
Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
Trading Name: Harper Lane Melbourne
Email: info@harperlanemelbourne.com
Phone: +1 332 777 4246

Customer Service Hours (AEST):
Monday–Friday: 5:00 pm – 4:00 am
Saturday: 5:00 pm – 2:00 am

We aim to respond to customer enquiries within 24 hours.