Article 1 – Definitions
In these terms, the following meanings apply: cooling-off period: the time during which the customer may use the right to return a product.
consumer: a person buying goods or services for personal use and not for business reasons, as defined under Australian Consumer Law.
day: calendar day.
ongoing contract: a distance agreement where products or services are supplied over a period of time.
durable medium: any method that allows the consumer or seller to store information so it can be accessed again later.
right of return: the consumer’s right to cancel the purchase within the allowed period, as permitted under Australian law.
business/seller: the party offering goods or services remotely.
distance contract: a contract made through a remote sales system up to the moment the agreement is concluded.
remote communication technology: all tools that allow a contract to be made without both parties being physically present.
terms and conditions: these terms.
Article 2 – Business Identity
Business name: LvanBeek
Trading name: Harper Lane Melbourne
KVK: 87304929
BTW-ID: NL004391248B36
Customer service email: info@harperlanemelbourne.com
Business address: Monseigneur Schaepmanlaan 9
Article 3 – Applicability
These terms apply to every offer from the seller and every distance agreement made between seller and consumer.
Before a contract is completed, the consumer can view the terms or is informed where they can be accessed online.
If additional product conditions apply, the consumer may rely on whichever rule is most favourable to them.
If any part of these terms is invalid, the remaining parts stay in effect. The invalid part will be replaced by a clause that approaches the original intention as closely as possible.
Situations not described in these terms are assessed according to the intention of the document.
Article 4 – The Offer
If an offer is only available for a certain period, that will be stated.
All offers are non-binding; the seller may adjust or withdraw them at any time.
Products are described clearly so the consumer can make an informed decision. Images are illustrative and small variations in colour or details may occur.
Obvious mistakes do not bind the seller.
The offer includes: the total price (excluding any import duties or GST for international shipments), shipping costs, how the contract is formed, whether the item can be returned, payment methods, validity of the offer, whether contract details are stored, options to correct errors, and available sizes/colours/materials.
For orders entering Australia, any customs duties, import GST or handling fees are the responsibility of the consumer.
Article 5 – The Contract
The agreement becomes valid once the consumer accepts the offer and meets all requirements.
For electronic purchases, the seller will confirm receipt. Until that confirmation is sent, the consumer may cancel.
The seller will take reasonable steps to secure electronic data and transactions.
Orders may be refused if there are legitimate reasons, such as issues with payment obligations.
With delivery, the consumer receives information about return rights, warranty, complaint address, contract details and cancellation conditions for long-term contracts.
If availability depends on stock, the agreement applies under that condition.
Article 6 – Right of Return
Consumers may return products within 30 days according to ACL and the shop’s return policy.
Products may only be handled as necessary to inspect them.
Return requests must be submitted in writing within 30 days after receiving the product.
After approval, the item must be shipped back within 30 days. Proof of postage is required.
International returns may have to be sent to the original supplier (e.g. China).
If deadlines are not met, the purchase becomes final.
Article 7 – Costs in Case of Return
All return shipping costs are paid by the consumer, including international shipping charges.
Refunds will be processed within 30 days after the returned item is received and inspected.
Article 8 – Exclusions from the Right of Return
Returns may be excluded when clearly stated beforehand: personalised items, perishable items, hygiene-sensitive goods once opened, digital goods or software once opened, products affected by market fluctuations, newspapers or magazines.
Services may be excluded if connected to fixed dates (accommodation, transport, events, leisure) or when the consumer agrees to begin the service before the cooling-off period ends.
Article 9 – Pricing
Prices remain valid during the stated period unless required otherwise by law.
Products influenced by global market changes may have variable pricing.
Price changes within three months are only allowed if legally required.
For international shipments, import GST and customs fees are the responsibility of the consumer.
Typographical price errors do not bind the seller.
Article 10 – Conformity and Warranty
Products must meet reasonable expectations and match their description in line with ACL.
Defects must be reported within 30 days.
Warranty length follows the manufacturer where applicable.
Warranty is void if the consumer misuses, modifies, or exposes the item to abnormal conditions.
Article 11 – Delivery and Performance
Orders are handled carefully.
Delivery is made to the address supplied by the consumer.
Orders are usually shipped within 30 days. If delays occur, the consumer may cancel and receive a full refund.
If an item is unavailable, a replacement may be offered. The consumer still retains the right to return it.
Risk transfers to the consumer once delivery is completed.
Article 12 – Ongoing Contracts
Ongoing agreements can be cancelled with a notice period of up to one month.
Fixed-term agreements do not renew automatically unless explicitly allowed.
Trial periods end automatically.
Contracts longer than one year may be cancelled after the first 12 months with one month’s notice.
Article 13 – Payment
Unless agreed otherwise, payment must be completed within 7 business days after the cooling-off period begins.
Billing errors must be reported immediately.
If the consumer does not pay, reasonable collection costs may be added according to Australian law.
Article 14 – Complaints Procedure
Complaints need to be submitted within 7 days after the issue is found.
Responses are provided within 30 days; if more time is needed, the consumer will be informed.
A complaint does not pause payment obligations.
If justified, the seller will repair or replace the product at no cost.
Article 15 – Disputes
These terms are governed exclusively by Australian law.